Devices · Updates · Support
Your devices in view.
Your operations under control.
I handle inventory, monitoring, updates and remote support for your workstations. Security, backup and mobile devices extend the scope where your operation needs them.
Discuss your projectSend a request with detailsFree initial conversation · Directly with Daniel Gläser
- 01Inventory & plan
- 02Pilot & rollout
- 03Monitor
Device estate
Know which devices need attention.
Distributed workstations, differing software versions and manual updates make operations hard to manage. A maintained inventory records devices, operating systems, installed applications and responsibilities.
We start with your existing estate. Whether Windows, macOS, Linux or mobile devices: supported functions and required licences are checked for each platform before agreeing the service scope.
Maintenance & support
Manage recurring work centrally.
Patch management
Roll out operating system and application updates in agreed rings. Define test groups, maintenance windows, restarts and handling of failed updates.
Monitoring & alerts
Automatically monitor device health and agreed metrics. Alerts are prioritised; handling hours and escalation follow the service contract.
Remote support
Access follows agreed permissions and approvals. Remote support speeds up diagnosis; hardware issues may require an on-site visit.
Software deployment & automation
Deploy applications and recurring maintenance scripts centrally. Automatic remediation stays limited to validated, bounded cases.
Protection & backup
Safeguards matched to the workplace.
Endpoint security
Antivirus management, security policies and vulnerability checks within the agreed scope. Reports surface open issues; a tool alone does not guarantee security or compliance.
Endpoint & Microsoft 365 backup
Plan backup scope, retention and recovery separately from device monitoring. Restore tests show whether important data can actually be recovered.
Mobile device management
Manage company phones and tablets with app deployment and suitable policies. For BYOD, define private and business boundaries and permitted actions in advance.
Documentation & support workflows
Document assets, responsibilities and support requests clearly. A future ticket system can be integrated around your workflows without tying operations to a particular provider.
Service scope
A proposal for your actual device estate.
Agree before rollout
The basis for a workable proposal.
- Device count, operating systems and existing management.
- Monitoring, updates and required support hours.
- Access permissions, data protection and internal contacts.
Add where needed
Additional services are explicitly agreed.
- Backup and regular restore tests.
- Mobile devices, security modules and software licences.
- On-site visits and specific response times.
Working together
A clear path to everyday use.
Assess devices & goals
Record devices, operating systems, user groups and protection needs.
Configure a pilot
Test agents, update rules, alerting and permissions on selected devices first.
Roll out in stages
Enrol devices in controlled stages, inform staff and document handover.
Maintain & review
Handle updates and alerts, discuss reports and adapt scope when the estate changes.
Before we begin
Good questions. Clear answers.
Does monitoring mean round-the-clock human support?
No. Technical monitoring can run continuously. Human handling, response times and escalation paths are agreed separately.
Do all devices need replacing?
No. I assess existing devices and operating systems. Support limitations or required replacements are identified before takeover.
Is backup automatically included?
Only when agreed. Device monitoring, endpoint backup and Microsoft 365 backup serve different purposes and are described separately in the proposal.
How are personal devices handled?
For BYOD we first define separation, access and permitted actions. Private areas are not automatically managed like company-owned devices.