Frequently asked questions
Answers to the questions that come up most often before working together. Anything not covered here, just ask me directly.
What services do you offer?
I offer seven services, grouped into four core areas: Software development (fullstack development, API design, databases, web and desktop applications), IT infrastructure (servers, cloud, network, DevOps), consulting (IT strategy, process optimization, project support) and AI & automation (AI agents, workflow automation, AI chatbots, email agents). Depending on the project, I can deliver individual areas or a complete solution from one source.
Do you work remotely or on-site?
Both are possible. As a local IT partner in Chemnitz, I'm available for personal meetings and on-site appointments. The actual development work is usually done remotely, with regular check-ins to stay in touch. For infrastructure projects, I'm on-site as well, of course.
Which technologies do you use?
My focus is on .NET/C#, TypeScript and React for development. For databases, I work with SQL Server, PostgreSQL and Supabase. For DevOps, I use Docker, CI/CD pipelines and cloud services like Azure. However, the technology choice always depends on the project requirements, not the other way around.
How does a typical project work?
First, we clarify your requirements and goals in a free initial consultation. Then I create an offer with scope and timeframe. After commissioning, implementation begins in close coordination with you, with regular updates and interim presentations. Finally, handover with documentation and optional training.
Do you also take on smaller projects?
Yes, I work on both larger projects and smaller tasks like bug fixes, extensions to existing systems or one-time consultations. There's no minimum scope, just get in touch.
How much does the collaboration cost?
The costs depend on the project scope. I work with hourly rates or fixed prices depending on the project. For more complex projects, I create a detailed offer after the initial consultation. The initial consultation itself is free and non-binding.
Do you also offer maintenance and support after project completion?
Yes, long-term support is important to me. I write code that's still maintainable in two years and optionally offer maintenance contracts for continuous support, updates and further development.
Why should I work with you instead of an agency?
With me, you have a direct contact person without detours. Decisions are made quickly, communication is direct, and you know exactly who is working on your project. This often means faster implementation and better value for money.
How do you handle data protection and GDPR?
I take data protection seriously. All solutions are implemented in full GDPR compliance. For AI-powered applications, the EU AI Act also applies: AI systems are transparently labeled and data processing runs on EU servers. Where I process data on your behalf, we conclude a data processing agreement (DPA) under Art. 28 GDPR.
How quickly can you be reached if there is a problem?
For existing clients with a maintenance contract, I offer tiered response times (typical target values): standard support within 24 to 48 hours (business days), premium within 4 hours, and emergency support for critical outages with the fastest possible response, including weekends. Binding response times are agreed in a service level agreement (SLA). Without a maintenance contract, I am usually reachable within 1 to 2 business days.
How flexible are your contract models?
For individual projects, the scope we set out in the quote applies. Maintenance and support contracts have an initial term of twelve months by default; on request, we can individually agree on shorter or monthly cancellable models. Longer terms come with better rates, plannable maintenance windows and more planning security for both sides. Fixed availability and response times are set out in a service level agreement (SLA). You decide which model works best for you.
What happens when you are ill or on holiday?
I am a sole proprietor. There is no standby team, and I do not promise one. What there is instead: your systems are documented and can be maintained remotely, and you own the credentials, licences and contracts yourself. That keeps you able to act, and if it ever comes to it, any qualified third party can take over without starting from scratch. I announce longer absences in advance. If your business needs fixed response times, we put them in writing in a service agreement instead of agreeing them verbally.