Good questions.
Clear answers.

My work is organised into four main areas: software development, IT infrastructure, IT consulting, and AI & automation. Within IT infrastructure, I specialise in three topics: UniFi networks, email archiving and endpoint management. Depending on the project, I take on a single area or combine several into one solution handled by one person, such as an application together with the servers and network it runs on.

• All services
• Software development
• IT infrastructure
• IT consulting
• AI & automation
• UniFi networks
• Email archiving
• Endpoint management

Both are possible. In Chemnitz and the surrounding area, I come to you for personal meetings, hardware, networks and Wi-Fi, or setting up workstations. Development, maintenance, monitoring and updates usually happen remotely, with regular check-ins along the way. Businesses outside the region are supported remotely.

• IT services in Chemnitz

My focus is on .NET/C#, TypeScript and React for development. For databases, I work with SQL Server, PostgreSQL and Supabase. For DevOps, I use Docker, CI/CD pipelines and cloud services like Azure, and for networks my preferred stack is UniFi. However, the technology choice always depends on the project requirements, not the other way around.

First, we clarify your requirements and goals in a free initial conversation. I then prepare a proposal with scope and timeframe. Once you commission the work, implementation begins in close coordination with you, with regular updates and interim presentations. At the end, I hand over the result with documentation and, if you wish, training.

Yes, I work on larger projects as well as smaller tasks such as bug fixes, extensions to existing systems or one-off consultations. That includes code originally written by someone else. There is no minimum scope, just get in touch.

With me, you have one direct point of contact without detours. Decisions are made quickly, communication is direct, and you know exactly who is working on your project. Because I develop the software and also look after the systems it runs on, the knowledge about your project stays in one place.

• More about me

Costs depend on the scope. Depending on the project, I work with an hourly rate or a fixed price. Ongoing IT support is billed as a fixed monthly fee based on scope and the number of devices. After the free, no-obligation initial conversation, you receive a concrete proposal, broken down in detail for more complex projects.

For individual projects, the scope we set out in the proposal applies. Maintenance and support contracts have an initial term of twelve months by default; on request, we can agree shorter terms or terms you can cancel monthly. A longer term makes maintenance windows easier to plan and gives both sides more certainty. Fixed availability and response times only apply once we have set them out in writing in a service agreement. You decide which model suits you best.

Yes, long-term support matters to me. I aim for maintainable, documented code that someone can still follow and build on later. With a maintenance contract, I take care of ongoing support, updates and further development, for the software as well as the infrastructure it runs on.

You can reach me by phone and email Monday to Friday, 9:00 to 18:00. Without a written service agreement, I tell you honestly on the phone when I can fit your issue in, rather than promising a fixed response time. Binding response times, priorities and escalation paths are set out in writing in a service level agreement (SLA), for example as part of a maintenance contract. Automated monitoring can detect faults early, but it does not mean that someone responds in person immediately at any time.

I am a sole proprietor. There is no standby team, and I do not promise one. What there is instead: your systems are documented and can be maintained remotely, and you own the credentials, licences and contracts yourself. That keeps you able to act, and if it ever comes to it, any qualified third party can take over without starting from scratch. I announce longer absences in advance.

I build data protection in from the start: as little data as necessary, clear access rights and a hosting location we choose together. Where I process personal data on your behalf, we conclude a data processing agreement under Art. 28 GDPR before work begins. Before an AI application goes into use, we clarify its purpose, its risk and the transparency and labelling duties under the EU AI Act together and implement them technically; the legal assessment stays with you. For actions with consequences, we agree beforehand when a person approves the results, and uncertain results go to a person. EU hosting alone does not make a solution compliant, because data flows, providers and contractual obligations have to fit the specific use.

• AI & automation

Email me at hi@glaeser-it.com, use the contact form or call me on +49 371 2335002-0 Monday to Friday from 9:00 to 18:00. The first conversation is free and without obligation. You will also find my email address and phone number in the contact section at the end of every page.

• Go to the contact form

There is currently no ticket system or customer portal. You send support requests through the support form, by email or by phone, and they reach me directly. As part of a maintenance contract, we define which channels support requests go through and set them up together.

• Send a support request