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Support Portal

IT support for businesses in Chemnitz and Saxony

Create a support ticket and I'll get back to you as soon as possible. Work is handled remotely or, where needed, on site. For emergencies, please also call.

Create Support Ticket

Describe your issue in as much detail as possible.

This determines which support types are available and how the work is billed.

0/10000

Screenshots and log files help me narrow down the problem faster. Up to 5 files, at most 5 MB per file and 10 MB in total. Allowed: images, PDF, TXT, CSV, JSON and ZIP.

Support Information

Response Time

Target values: Standard 24-48h (weekdays), Premium 4h, Emergency as fast as possible. Binding via SLA.

Secure Transmission

Your data is transmitted encrypted and treated confidentially.

Direct Contact

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For urgent emergencies, you can also reach me directly by phone.

Support Options

Standard SupportIncluded*
Premium Support€99per hour started, plus VAT.
Emergency Support€149per hour started, plus VAT.

*For customers with a maintenance contract. Without a contract the hourly rate applies.

With a maintenance contract, standard support is included. Without a contract, work is billed based on time spent. Before work begins you always receive an effort estimate with transparent costs, which you can approve or decline. Without your approval I do not start any chargeable work.