AI and automation where it actually pays off.
Automate repetitive tasks and integrate AI meaningfully into your processes, without hype, with real value.
AI is not an end in itself
A lot gets promised around AI, and plenty of it is marketing rather than real benefit. It gets interesting where it solves a concrete problem: when it takes over routine tasks, works through large amounts of data, or answers inquiries at night too.
I help you find the cases where the effort actually pays off, and then build them. Not some giant AI project, but something that saves real time or money within a few weeks.
EU AI Act & GDPR Compliant
For AI-powered solutions, I meet the requirements of the EU AI Act and the GDPR. Chatbots are labeled as AI systems in accordance with Art. 50 EU AI Act. Processing takes place on EU servers with vetted providers.
What I offer
From workflow automation to AI assistants
Workflow Automation
I connect your systems into workflows that run in the background. Syncing data between apps, processing emails, generating reports, without anyone kicking it off by hand. Which automation platform sits underneath depends on your setup.
AI Chatbots & Assistants
Intelligent bots that answer customer inquiries or search internal knowledge bases. Based on modern language models, trained on your data.
AI Email Agents
Automatic classification and response to emails. The AI recognizes inquiries, answers standard questions and forwards complex cases to humans.
Data Analysis with AI
Evaluate large amounts of data, recognize patterns and create reports. From customer feedback analysis to forecasting.
AI that does the work, not just the talking
Modern language models can do more than write text. I connect them to your data and tools: they search your knowledge base instead of guessing, reach into your systems through clearly defined interfaces, and handle multi-step tasks on their own. Hosted in the EU, with you at the decision points.
What can be automated
Examples from practice, maybe your use case is among them
Document Processing
Automatically read invoices, orders or forms and transfer them to your system
Email Triage
Classify incoming emails, forward them and automatically respond to standard inquiries
Customer Onboarding
Create new customers, send welcome emails and create checklists, fully automated
Data Synchronization
Sync contacts, appointments and tasks between different systems
Phone Agent
AI-based reception and forwarding of calls with natural language processing
Support Chatbot
24/7 customer service with AI trained on your knowledge base
Why automation?
Save time
Repetitive tasks run in the background
Consistent quality
No human careless mistakes
Scales with you
More volume without more staff
Integration
Connect systems that otherwise don't talk to each other
Frequently Asked Questions
Is using AI GDPR compliant?
Yes. Processing runs on EU servers and AI systems are labeled per the EU AI Act. Where I process personal data on your behalf, we conclude a data processing agreement under Art. 28 GDPR.
Do I need large amounts of data for AI?
No. Using RAG I work with your existing knowledge base, so you can start small.
Will AI replace my employees?
No. The AI takes over routine tasks, the decisions stay with people.
What can be automated?
For example document processing, email triage, chatbots, data syncing and reports.
What does an AI project cost?
We start small and bill by effort. Chosen sensibly, it often pays off within a few weeks.
Which routine eats the most time in your business?
Related guides
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AI automation in SMEs: 6 use cases that actually pay off
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The EU AI Act for SMEs: what applies from 2026
The EU AI Act applies in phases, and the 2026 Digital Omnibus postponed the high-risk deadlines. All deadlines and obligations for SMEs that use AI.
Have a process reviewed
Tell me which routine eats the most time in your business. I will look at what of it can be automated.
Prefer to go direct:+49 371 2335002-0hi@glaeser-it.com
Which process annoys you the most?
Let's discuss what can be meaningfully automated for you. The initial consultation is free.